The business of the bed and breakfast has increased tremendously in Mexico due to large number of North Americans and Europeans traveling to Mexico in recent years. There is a tremendous increase demand of Bed & Breakfasts in Mexico today. The Bed and Breakfast is no longer viewed as a second choice lodging facility to hotels but as an attractive alternative to the typical standard environment of hotel room. Some bed and breakfasts in Mexico are so famous that people specially come to spend their vacation there. Bed and breakfasts in Mexico offer high quality services equivalent or better then those found at the top of the line hotels in the world.
Due to the development in the bed and breakfast industry in Mexico, the competition is tough and guests are expecting high quality services and becoming more particular about their choice of bed and breakfasts. Hence, it has become very important for the host to not only make good impression on the guest but also maintain it consistently through the stay. This is the best way an owner can expect repeated customers and publicity through word of mouth and referrals. Here, we provide a guideline that may help owner to manage a good impression on their guests.
First, an owner of a Bed and Breakfast needs to have certain qualities. The owner needs to have an attitude to be a good host and great patience and must have knowledge of all local attractions. A good host can start pampering the customer with the first interaction. This can probably happen when the potential guest contacts you through your web site or a phone call. In this case, your emails and phone manners should all reflect a caring and inviting attitude. When you send a reservation confirmation, include your offer to help them to plan their vacation and thank you for choosing your bed and breakfast.
When the guest arrives, try to manage a god impression by adding personal touch to their needs. Start with the simple things like putting fresh flowers in the guestrooms every day or providing a freshly brewed coffee to a coffee lover in morning. Provide freshly made snacks if you are good at making them. These small caring gestures can really move a guest. Furthermore, leave extra pillows, towels and robes in every room.
When breakfast is served, see that it is served fresh and at the guest’s convenience. Some guests may have a particular time to take the breakfast so be as flexible as possible. Do not forget to ask about dietary restrictions and follow them.
Make the guest feel comfortable and feel that you are always approachable if they need something. Make sure guests know that they can reach you if they need some information. Be always sensitive about a guest’s need for space and privacy. Be available, but not pushy. Provide plenty of information about the local area to the guests. Maps and informative brochures of local attractions are especially helpful.
If you take the initiative to ensure a nice stay, you will see repeat visitors. One way to win the competition is to give your guests an experience they will never forget.
